AUTOMATIVEReview management · Cornwall & UK
More Google reviews,every one answered.
Reviews are one of the biggest reasons people choose one business over another on Google, and they help you rank. We set up a simple routine that asks every happy customer for a review, and we reply to every one in your voice.
- Review requests
- Replies
- Review link & QR code
- Within Google's rules
After every job
Your review routine
- Customer happyJob doneThe work is finished and signed off
- Review request sentSame dayA short text or email with your review link
- Friendly reminderDay 3One follow-up if they haven't had a chance
- Reply postedReview inA personal reply, in your voice, within a day
Why it matters
Good work isn't enough if nobody says so.
Most happy customers would leave a review if they were asked at the right moment. Most businesses never ask, so their profile ends up telling only part of the story.
- 01
Nobody asks
Customers are happy, but nobody asks for a review, so the only people who leave one unprompted are the unhappy ones.
- 02
Reviews in bursts
A flurry after a push, then nothing for months. Google and customers both notice when the newest review is a year old.
- 03
No replies
Reviews left unanswered, good and bad. Customers read the replies as much as the reviews.
- 04
One bad review on top
A single unfair review sitting at the top of your profile, with no response, putting people off calling.
What we do
A steady flow of reviews, handled properly.
Built around how you already work, so asking for a review becomes part of finishing every job.
- 01
Asking
Ask every customer, every time.
A short text or email with your direct review link, sent when the job's done, plus one reminder. Set up to fit how you already work.
- Text & email requests
- Direct review link
- One reminder
- 02
In person
Make it easy on the spot.
A QR code for your counter, van, invoices and business cards, so customers can leave a review in seconds while they're still with you.
- QR codes
- Invoice & card wording
- Counter cards
- 03
Replies
Every review answered.
A personal reply to every review, written in your voice and posted quickly. Thoughtful replies to good reviews, calm and professional ones to bad.
- Replies within a day
- Your tone of voice
- Negative review replies
- 04
Unfair reviews
Help when one isn't fair.
Fake, abusive or off-topic reviews reported to Google with the right evidence. Google decides what comes down, but we give it the best case.
- Reporting to Google
- Evidence gathering
- Public response
- 05
On your website
Use them where people decide.
Your best reviews shown on your website, next to the services they're about, so visitors see proof before they get in touch.
- Reviews on your site
- Service-page proof
- 06
Tracking
See it building.
New reviews, your average rating and how you compare with the businesses around you, in your monthly report.
- Monthly review count
- Rating trend
- Competitor comparison
How do your reviews compare?
Your free video review shows how your reviews stack up against the businesses ranking above you.
Within the rules
Genuine reviews only. No shortcuts.
Google doesn't allow fake reviews, paying or rewarding customers for reviews, or only asking the ones you know are happy. Breaking those rules can get reviews removed or your profile restricted. We ask every customer, honestly, and let the good work speak. Reviews are one part of your Google Business Profile and of every local SEO plan.
How it works
Set up once, then every month.
- 01
Free video review
We look at your reviews, replies and rating against the businesses ranking above you.
- 02
Set up
Your review link, QR codes, message wording and a routine that fits how you finish a job.
- 03
Reply and report
Every new review answered, and any unfair ones reported to Google.
- 04
Keep it going
Reviews tracked every month, because a steady flow matters more than a one-off burst.
Local SEO services
Each part, done properly.
- Google Business ProfileCategories, services, photos, posts and reviews, so you show up on the map.Find out more
- Technical SEOSpeed, indexing, schema and structure, so Google can read and trust your site.Find out more
- CitationsYour name, address and phone the same on every directory that matters.Find out more
FAQ
Questions, answered.
Do Google reviews help my ranking?
Yes. The number of reviews, how recent they are and your rating all play a part in where you show on Google Maps. They matter even more in whether someone picks you once they see you.
Can you remove bad reviews?
Only Google can remove a review, and only if it breaks Google's rules, such as fake, abusive or off-topic reviews. We report those with the right evidence. For genuine negative reviews, a calm and professional reply usually does more good than removal would.
Can I offer a discount for a review?
No. Google doesn't allow rewards or incentives for reviews, and it can remove them or restrict your profile. The best approach is to ask every customer and make it easy.
Will you write reviews for us?
No. Fake reviews break Google's rules and can get your profile suspended. We only help you get genuine reviews from real customers.
How many reviews do I need?
There's no set number. What matters is how you compare with the businesses ranking above you, and that new reviews keep coming in. Your free video review shows where you stand.
Do I have to reply to every review?
You don't have to, but you should. Replies show customers you care, and a good reply to a bad review can win more trust than the review loses. We handle it for you.
Also
What else we do.
- 01WebsitesFast, hand-built sites that rank and turn visitors into enquiries.New websitesService & area pagesHosting & care
- 02Google & Meta AdsPaid campaigns with proper tracking, for when you need calls this week.Google SearchLocal Services AdsFacebook & Instagram
- 03Custom softwareQuoting tools and apps built around how you work, like DigDealer.Quoting appsCustomer portalsAutomations
Free video review
Get your free video review.
A short, personal video for your business: where you show up on Google today, who's beating you, and what we'd do about it. Two to three minutes. No call, no obligation.
- 01
Where you rank
A map-grid scan of where you appear on Google Maps across your whole area.
- 02
Who's beating you
The businesses in the top three, and what they have that you don't.
- 03
Your Google profile
Categories, services, photos and reviews, checked against what Google rewards.
- 04
Your website
A technical check: speed, indexing, schema and the on-page basics Google needs to rank you.
- 05
What we'd fix
The changes we'd make, in order of impact.
Rather email? sam@automative.agency